Shipping Information

We know you’re excited to receive your Oz Express order, and we’re just as eager to get it to you! That’s why we strive to ensure your delivery is completed as quickly as possible.


All our products are stored and shipped from within Australia, with warehouses typically located in Victoria or New South Wales, depending on stock levels and demand.


Our diligent team processes all orders within 24 hours of purchase, although this may extend to 48 hours during holiday seasons and public holidays.


You can generally expect to receive your order within 4–14 business days from the date of purchase, excluding any delays caused by couriers.


If your order takes longer than expected, we apologise for any inconvenience. Delays can happen during busy periods, often due to factors beyond our control, such as postal service delays.


If you have any questions, please reach out to us via our Contact Us page. Rest assured, your order will be shipped as soon as possible.


We offer fast and free delivery Australia-wide on all orders with no minimum purchase requirements, unless otherwise specified. Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number so you can monitor your order in transit.


If you need to contact us about your order, please email us via our Contact Us page with your order number in the subject line for a quick response. One of our friendly team members will get back to you within 24–48 hours.


Please note that while our products are stored and shipped from Australia, they are not made in Australia. Our products are typically manufactured in China to ensure we can offer you the best prices.


Thank you for choosing to shop with us and for your ongoing support.